Terms & Conditions of Sales
1. Object
These general terms and conditions define the rights and obligations of the parties in the context of the remote booking of services offered by our establishment, the details of which are specified in this reservation confirmation document. They govern all necessary steps for booking and monitoring the reservation between the contracting parties. The customer acknowledges having read and accepted these general terms and conditions of sale and the sales conditions of the reserved rate accessible on our booking platform. These general terms and conditions of sale apply to all reservations made via the internet, through our booking platform.
2. Booking
The customer selects the services presented on our booking platform. They acknowledge having read the nature, destination, and booking procedures of the services available on our booking platform and have requested and obtained necessary and/or additional information to make their reservation with full knowledge. The customer is solely responsible for their choice of services and their suitability for their needs, so our liability cannot be sought in this regard. The reservation is deemed accepted by the customer at the end of the booking process.
3. Booking Process
Reservations made by the customer are made through the dematerialized booking form accessible online on our booking platform. The reservation is deemed formed upon receipt of the booking form. The customer agrees, prior to any reservation, to complete the information requested on the form or booking request. The customer certifies the truthfulness and accuracy of the information provided. After the final selection of the services to be reserved, the booking process includes, in particular, entering the credit card details in case of guarantee or prepayment, consulting and accepting the general terms and conditions of sale and the sales conditions of the reserved rate before validating the reservation, and finally, validating the reservation by the customer.
4. Reservation Acknowledgment
Our booking platform acknowledges receipt of the customer's reservation by promptly sending an email. In the case of online booking, the reservation acknowledgment by email summarizes the contract offer, the reserved services, the prices, the sales conditions related to the selected rate, accepted by the customer, the booking date, information about after-sales service, and the address of the seller's establishment where the customer can make complaints.
5. Cancellation or Modification by the Customer
It is reminded to the customer, in accordance with Article L. 121-21-8 12° of the Consumer Code, that they do not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code. The sales conditions of the reserved rate specify the cancellation and/or modification procedures of the reservation. Reservations with prepayment cannot be modified and/or canceled. Any amounts paid in advance, such as deposits, will not be refunded. In this case, it is mentioned in the sales conditions of the rate. When the sales conditions of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone contact details are specified on the reservation confirmation sent by email. Each reservation is nominative and cannot under any circumstances be transferred to a third party, whether free of charge or for consideration.
6. Service Consumption
In accordance with the regulations in force in certain countries, the customer may be asked, upon arrival, to fill out a police form. To do this, the customer will be asked to present an identity document to verify whether they need to complete the police form or not. Any behavior contrary to public morals and public order will lead the establishment to ask the customer to leave without any compensation or refund if payment has already been made. For establishments with Internal Regulations, the customer agrees to and undertakes to comply with said regulations. In case of non-compliance by the customer with any of the provisions of the Internal Regulations, the establishment will be obliged to ask the customer to leave without any compensation or refund if payment has already been made.
7. Liability
The photographs presented on our booking platform are not contractual. Although every effort is made to ensure that the photographs, graphic representations, and texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of booking and the day of service consumption. The establishment cannot be held responsible for the non-performance or improper performance of the reservation in case of force majeure, acts of third parties, acts of the customer, including internet network unavailability, inability to access the website, external intrusion, computer viruses, or in the case of prepayment not authorized by the cardholder's bank. Any reservation or payment that is irregular, ineffective, incomplete, or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.
8. Complaints
Complaints regarding the non-performance or improper performance of reserved services must, subject to forfeiture, be brought to our attention in writing within eight days after the departure date from the establishment.
9. Prices
The prices for booking services are indicated before and at the time of booking. The prices are confirmed to the customer in TTC amount, in the commercial currency of the establishment, and are only valid for the duration indicated on the booking platform. If the debit to the establishment is made in a currency other than that confirmed on the reservation, the exchange fees are borne by the customer. All reservations, regardless of their origin, are payable in the local currency of the establishment, unless special arrangements are indicated on-site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.) if any, presented on the rate page, are to be paid directly on-site to the establishment. Prices include the VAT applicable on the day of the order, and any change in the applicable VAT rate will automatically be reflected in the prices indicated on the billing date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated on the billing date.
10. Payment
The customer provides their bank details as a guarantee for the reservation, unless under specific conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club… according to the possibilities offered by the establishment's booking platform) by directly indicating, in the field provided for this purpose (secured entry via SSL encryption), the card number, without spaces between the numbers, as well as its expiry date (it is specified that the bank card used must be valid at the time of service consumption) and the visual cryptogram. They must present themselves at the establishment with the bank card that allowed them to guarantee the reservation. The payment is debited at the establishment during the stay, except in the case of specific conditions or rates where partial
These general terms and conditions define the rights and obligations of the parties in the context of the remote booking of services offered by our establishment, the details of which are specified in this reservation confirmation document. They govern all necessary steps for booking and monitoring the reservation between the contracting parties. The customer acknowledges having read and accepted these general terms and conditions of sale and the sales conditions of the reserved rate accessible on our booking platform. These general terms and conditions of sale apply to all reservations made via the internet, through our booking platform.
2. Booking
The customer selects the services presented on our booking platform. They acknowledge having read the nature, destination, and booking procedures of the services available on our booking platform and have requested and obtained necessary and/or additional information to make their reservation with full knowledge. The customer is solely responsible for their choice of services and their suitability for their needs, so our liability cannot be sought in this regard. The reservation is deemed accepted by the customer at the end of the booking process.
3. Booking Process
Reservations made by the customer are made through the dematerialized booking form accessible online on our booking platform. The reservation is deemed formed upon receipt of the booking form. The customer agrees, prior to any reservation, to complete the information requested on the form or booking request. The customer certifies the truthfulness and accuracy of the information provided. After the final selection of the services to be reserved, the booking process includes, in particular, entering the credit card details in case of guarantee or prepayment, consulting and accepting the general terms and conditions of sale and the sales conditions of the reserved rate before validating the reservation, and finally, validating the reservation by the customer.
4. Reservation Acknowledgment
Our booking platform acknowledges receipt of the customer's reservation by promptly sending an email. In the case of online booking, the reservation acknowledgment by email summarizes the contract offer, the reserved services, the prices, the sales conditions related to the selected rate, accepted by the customer, the booking date, information about after-sales service, and the address of the seller's establishment where the customer can make complaints.
5. Cancellation or Modification by the Customer
It is reminded to the customer, in accordance with Article L. 121-21-8 12° of the Consumer Code, that they do not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code. The sales conditions of the reserved rate specify the cancellation and/or modification procedures of the reservation. Reservations with prepayment cannot be modified and/or canceled. Any amounts paid in advance, such as deposits, will not be refunded. In this case, it is mentioned in the sales conditions of the rate. When the sales conditions of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone contact details are specified on the reservation confirmation sent by email. Each reservation is nominative and cannot under any circumstances be transferred to a third party, whether free of charge or for consideration.
6. Service Consumption
In accordance with the regulations in force in certain countries, the customer may be asked, upon arrival, to fill out a police form. To do this, the customer will be asked to present an identity document to verify whether they need to complete the police form or not. Any behavior contrary to public morals and public order will lead the establishment to ask the customer to leave without any compensation or refund if payment has already been made. For establishments with Internal Regulations, the customer agrees to and undertakes to comply with said regulations. In case of non-compliance by the customer with any of the provisions of the Internal Regulations, the establishment will be obliged to ask the customer to leave without any compensation or refund if payment has already been made.
7. Liability
The photographs presented on our booking platform are not contractual. Although every effort is made to ensure that the photographs, graphic representations, and texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of booking and the day of service consumption. The establishment cannot be held responsible for the non-performance or improper performance of the reservation in case of force majeure, acts of third parties, acts of the customer, including internet network unavailability, inability to access the website, external intrusion, computer viruses, or in the case of prepayment not authorized by the cardholder's bank. Any reservation or payment that is irregular, ineffective, incomplete, or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.
8. Complaints
Complaints regarding the non-performance or improper performance of reserved services must, subject to forfeiture, be brought to our attention in writing within eight days after the departure date from the establishment.
9. Prices
The prices for booking services are indicated before and at the time of booking. The prices are confirmed to the customer in TTC amount, in the commercial currency of the establishment, and are only valid for the duration indicated on the booking platform. If the debit to the establishment is made in a currency other than that confirmed on the reservation, the exchange fees are borne by the customer. All reservations, regardless of their origin, are payable in the local currency of the establishment, unless special arrangements are indicated on-site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.) if any, presented on the rate page, are to be paid directly on-site to the establishment. Prices include the VAT applicable on the day of the order, and any change in the applicable VAT rate will automatically be reflected in the prices indicated on the billing date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated on the billing date.
10. Payment
The customer provides their bank details as a guarantee for the reservation, unless under specific conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club… according to the possibilities offered by the establishment's booking platform) by directly indicating, in the field provided for this purpose (secured entry via SSL encryption), the card number, without spaces between the numbers, as well as its expiry date (it is specified that the bank card used must be valid at the time of service consumption) and the visual cryptogram. They must present themselves at the establishment with the bank card that allowed them to guarantee the reservation. The payment is debited at the establishment during the stay, except in the case of specific conditions or rates where partial